Tag Archives: association speakers

Best of 2010

8 Jan


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My friend and Branding expert Bruce Turkel, is great writer and speaker. Below is a recent blog post he wrote that I think is right on. Let me know (better yet), let Bruce know what you think.

Seems like many of the blogs I read just posted their best or worst of lists for 2010. I thought maybe it would be a little more useful to create a list of five important ideas for marketing success in 2011.

1 The Future Started Yesterday.

When I speak on social media issues at corporate conferences, I always tell my audiences that “this whole Internet thing is going to catch on…it’s going to be huge.” Before you award me The Master Of The Bleeding Obvious medal of honor, please take my statement to heart. If your company hasn’t fully embraced the new online technologies, you’re already out of business; you just don’t know it yet.

2 Good Enough is Good Enough.

Trained as an art director, I always considered part of my position to be the protector of quality. We designers would spend hours on typesetting, worrying about kerning and line spacing, for example – painstaking chores that can now be done with the click of a mouse. In the name of fine resolution, we’d also fight with our clients to spend enormous sums for 16 or 35mm film when today you can buy a higher resolution Canon HDSLR for less than two grand. But regardless of what equipment you use, when was the last time you heard someone complain about the resolution on YouTube? Fact is, resolution has gotten so good, so cheap, and often so unimportant, that there are now cameras such as the Holga and iPhone apps like Hipstamatic that are popular because they deliver the humanistic artiness of lo-res.

As Sting sang in Consider Me Gone, “To search for perfection is all very well. But to look for heaven is to live here in hell.” Or as Seth Godin wrote, “Get it out the door” already.

3 Faster, Cheaper. Better. Pick All Three.

The old line used to be, “Faster. Cheaper. Better. Pick any two.” If you wanted it fast and good it was going to be expensive. Good and cheap would take time. And if you wanted it fast and cheap it would suck. But that was back in the day when our clients used to ask “what have you done for me lately?”

With the advent of online technologies, today’s question is “what have you done for me next?” As the taciturn comedianSteven Wright quipped, “I put instant coffee in a microwave oven and almost went back in time.” Or to quote Groucho Marx, “I’ll stay a week or two, I’ll stay the summer through. But I am telling you that I must be going.”

No one’s going to wait around for you to get it done. Not when there are Internet services, freelancers, Asian entrepreneurs, in-house departments, and computer programs just itching to do it. And because these days good enough very often is good enough, it had better be fast and cheap too.

4 Be Different. Or Be Dead.

And speaking of Asian entrepreneurs, in his best-selling book “A Whole New Mind,” Daniel Pink writes about the dangers of the ‘Three As’: Abundance, Asia, and Automation. Pink explains that anything that can be created in abundance will be; anything that can be made in Asia will; and anything that can be automated will be as well. As Pink sees it, if your products or services are so generic or duplicatable that those three factors can come to bear, you’re in big trouble.

Pink’s solution? Develop and cultivate six senses: design, story, symphony, empathy, play, and meaning. His example of a successful business that can’t be copied; Madonna. (Needless to say, the book was written before the rise of Lady Gaga.) In other words, just standing up isn’t enough anymore. To be successful you have to stand out and stand for something. Otherwise, no one will care.

5 They Don’t Buy What You Do. They Buy Who You Are.

Because of the three As, and because good enough is now good enough, consumers no longer need to buy products or services for their functions. Not because the functions no longer matter but because the functions have become ubiquitous. Instead, the best sellers are purchased because of the relationships they create with their buyers.

If Madonna is the perfect product, then what steps can you take to build your brand and its value (both real and perceived) to your customer? After all, if you’re not providing it then someone else will. And as we’ve already seen, they’ll do it faster, cheaper and maybe, even better.

Taken together, these five observations may appear discouraging, suggesting that technology has superseded the need for quality and craftsmanship. Instead, I think they provide benchmarks for building a successful and creative business in this new technological age.

As I see it, the future for everyone in my business and all creative businesses is in their ability to create powerful, compelling ideas. Whether it’s a new way to get attention, a new way to deliver customer service or a new way to build a better mousetrap, 2011 will be the year of the idea. After all, despite how powerful computers have become, they haven’t started to think…yet.

I’ll explore that further with you next week. In the meantime, here’s to a happy, healthy and very creative 2011 for you and everyone you hold dear!

The Homeless Man with the Radio Voice

5 Jan

When I was in college, I worked for a summer as DJ at a country radio station. I remember trying to sound like one of the seasoned radio DJ’s. He seemed to have a perfect voice for radio (though he always told me that I had the perfect face for radio). He was a natural. Though I really hated the twangy country music of that time, I LOVED using my voice even though I didn’t feel like I was a natural. It never occurred to me then that I would someday use my voice as a professional speaker.

I love it when I see someone who is a natural whether their talent is in sports, music, entertainment or voice. It’s even better when those “naturals” are discovered or rediscovered in unexpected places.  Ted Williams is a former voice-over artist who until recently was homeless. Though he two years drug free, he was once addicted to drugs and alcohol. He was recently discovered by The Columbus Dispatch in Columbus, Ohio as he showed signs to drivers asking for help.  His handwritten signs displayed a message to drivers that read, “I have a God given gift of voice. I’m an ex-radio announcer who has fallen on hard times. Please, any help will be gratefully appreciated.”

His street auditions led Ted to the viral title of  The homeless man with the radio voice. He’s become a YouTube hit and has been reportedly offered a job a voice over for the Cleveland Cavs. (who needs LeBron James when you have Ted Williams). Williams said “the voice became something of a development over years and I went to school for it. Then alcohol and drugs and a few other things became a part of my life. I got two years clean and I’m trying hard to get it back.”

Williams became interested in radio started at age 14. He met an announcer who told him that radio was   ‘theatre of the mind.’ A love affair was born. The love affair came full circle when Ted, the homeless man with the golden voice, took a risk, put aside his pride, and starting promoting his natural talent in the most unlikely of places.

Watch for Ted Williams, the man with the golden voice,  January 6th “On Air with Ryan Seacrest”. Ted Williams story was  “The Today Show,” and he’ll appear again tomorrow.

Inspirational Speaker Tim Richardson is a full-time professional speaker and author. Tim writes and speaks about how to build community with customers, with co-workers, and in the community where you live. His programs focus on how to increase employee morale, lower employee turnover, increase customer loyalty and build a better sense of healthy community in cities, states, and countries all over the world. He is a community builder by volunteering in scouting, youth sports, and as a board member in several organizations including president and founder of the Bill Walter Melanoma Research Fund. For more information on Tim, go to www.TimRichardson.com

Not that there’s anything wrong with it – Jerry Seinfeld practices the basics

18 Nov

Last night, I saw Comedian Jerry Seinfeld perform. The cool thing was that I didn’t buy a ticket to see him. He just showed up at Gotham Comedy Club where I saw comedians I had never heard before. Seinfeld’s humor was fabulous, timely and delivered with great panache. He LOVES being funny. His material ranged from the simplicity of Pop Tarts to technology, including the I-phone, Blackberry and Facebook. He started his bit with “What am I doing here? I’ve already made it!” Everyone laughed. But he could have said “I love bagels” and the audience would have laughed. We were all delightfully surprised with his appearance. Some may have been like me and wondered why he was performing at such a small local venue for a comedian who has ascended to one of the best and most recognizable comedians worldwide. It became apparent to me why he was there when I saw him refer to a yellow note pad throughout his performance. He was there to practice new material. Jerry Seinfeld knows that if he’s going to be the best of the best, he must practice to get better and he must keep pushing himself with new material. To me, that’s the secret to sustained high performance. Commit to doing ONE thing today to become better at whatever you do.

Tim Richardson is a professional speaker and author. Tim writes and speaks about how to build community (with customers, with co-workers, and in the community where you live). His programs focus on how to increase employee morale, lower employee turnover, increase customer loyalty and build a better sense of healthy community in cities, states, and countries all over the world. He is a community builder by volunteering in scouting, youth sports, and as a board member in several organizations including president and founder of the Bill Walter Melanoma Research Fund. For more information on Tim, go to www.TimRichardson.com

My Season’s Greenings Christmas Card

25 Sep

The day I write this blog it is exactly 3 months before Christmas. If you received a “Season’s Greenings” card in the mail from me, you probably know the story. If not, it’s below along with the top 10 reasons to send Christmas cards in any month but December.

Sending Christmas cards in December (and doing some other “Christmasy” things in December) may never appear on my to do list again. Some of the traditional things (those that cause rushing and hurry) are gone for good from my schedule – at least not in December. Eliminating or rescheduling those things for other times of the year will free up time to celebrate what’s really imporant and create memories together with those you hold dear.  I’m not being a Grinch, I LOVE Christmas and will do Christmas at odd times throughout the year. Why should the feeling of spreading “good cheer” be reserved only for a month that has the shortest day of the year and some of the coldest weather? So here’s my top 10 list of why you might consider adopting my policy of writing my Christmas cards in July or September or May or whatever month you want!

1) Be different – stand out.

2) Spend time making memories with family and friends around the holidays. Give up on the feeling that you have to be some kind of Norman Rockwell Christmas creator.

3) Eliminate stress. When we send cards in December, it usually meant staying up late, getting a cramp in your writing hand, and maybe messy handwriting because you are racing against the clock (okay, my handwriting is messy anyway!)

4) Mail delivery time is slower in December.

5)  Surprise people. We all like surprises and what’s more surprising than receving aChristmas card at an unexpected time (or in an unexpected way)?

6) Avoid the rush. I may be the only person buying Christmas stamps this time of year (and yes the postal service has them!)

7) Stimulate the economy. Do your part to keep the postal service in business year round.

8) Save money. Cards are cheaper on December 26th.

9) Save time. I get my cards done when I want to do them not when the calendar or advertisements tell me to do them.

10) Forget holidaze forever. “nuff said.

Don’t worry if you didn’t get a card – there’s still some to be mailed …when I have time to write a few. And they only go to people who live out of town and those I won’t see at Christmas. So Merry Christmas – and don’t forget there are only 91 more shopping days left.

*What are you doing to stand out in your market, career or community?

Just asking.

Tim Richardson is a professional speaker and author. Tim writes and speaks about how to build community (with customers, with co-workers, and in the community where you live). His programs focus on how to increase employee morale, lower employee turnover, increase customer loyalty and build a better sense of healthy community in cities, states, and countries all over the world. He is a community builder by volunteering in scouting, youth sports, and as a board member in several organizations including president and founder of the Bill Walter Melanoma Research Fund. For more information on Tim, go to www.TimRichardson.com

Wealth and the Law of Diminishing Marginal Utility

31 Aug

Today I had a conversation with a friend I have known my entire adult life. He’s in transition and is scaling back. His career has included being President of his own small company to being CFO of a multi-billion dollar empire back to CEO of his small company. He lives in a monster big house,  drives a luxury car, and has networked and worked with the rich and famous. He has had a life many would envy. Now he’s ready to get out…out of the monster mortgage, out of the car leases, and far away from shallow relationships to relationships that matter. During his “rock star” days, he told me his family could see an “emptiness” in him as he was sucked into the vortex of a “rich” lifestyle. He’s traded having it ALL for a life of living rich – weekends  in the mountains with his family, time around the dinner table laughing, and conversations that matter.

For some, life on the other side is appealing. For those who have been there (mega wealthy), I suspect that it’s not as glamorous as it appears. The reality is many with great material wealth are caught in an unending cycle of never feeling like they have enough and never feeling satisfied. It’s like the law of diminishing marginal utility that I learned in economics. My interpretation in this situation is that each additional dollar (beyond a reasonable amount) brings a diminishing level of satisfaction or less and less satisfaction over time. On the opposite end of the spectrum is giving which is diametrically opposed to the law of diminishing marginal utility. The more you give, the better you feel and the more you get back. I think my friend gets that now and he’s on a road to RICHNESS unlike anything he’s ever gived…er… lived.

Tim Richardson is a professional speaker and author. Tim writes and speaks about how to build community (with customers, with co-workers, and in the community where you live). His programs focus on how to increase employee morale, lower employee turnover, increase customer loyalty and build a better sense of healthy community in cities, states, and countries all over the world. He is a community builder by volunteering in scouting, youth sports, and as a board member in several organizations including president and founder of the Bill Walter Melanoma Research Fund. For more information on Tim, go to www.TimRichardson.com

Facing Fear

31 Jul

Yesterday, I hiked Mount LeConte in the Great Smoky Mountain National Park with my friend Dr. Randy Small. Randy has set a goal to hike all 900 miles of Tennessee trails in the Great Smoky Mountains. Hiking the 2500 elevation change to the top of LeConte was one more notch on his belt. It was a beautiful hike to one of the highest mountains in the Smokies. There’s a reward at the top with breathtaking views and a lodge (Mount LeConte Lodge) for those who want to stay the night.

We talked about a lot while we were hiking including our families, politics, adventures, my job as an inspirational speaker, goals, and more. On the hike down, we talked about fear. Randy commented to me that he had a healthy respect for heights. In fact, he said his stomach got queasy when he climbed too high or was too close to a ledge with a sharp drop. He said when climbing a tower, he just had to start climbing without thinking. He told me that if he thought about it, he might just talk himself out of it. His responses made me think about my own fears. I thought about my experience only a day before on a high dive at a public pool. I started up the ladder to the high dive THINKING I would do a one and a half dive. When I got to the top, it seemed that all I could imagine was a less than perfect one and a half off the high dive. I actually saw myself going too far with the dive and landing on my back. I felt the pain of that and imagined the embarrassment that I would feel with my kids right there and friends standing nearby. I hesitated, looked around, then chose the safer swan dive. “Chicken”, was the first thought I had when I surfaced from the pool. BIG chicken.  Though I had successfully completed that dive many times, I let my fear take a stronghold on my actions. Instead of visualizing myself successful and seeing a picture of a well executed dive, I did the opposite and I waited. I didn’t heed the advice of my hiking buddy given to me just days before… dive right in. Of course, there are risks with diving right in but the downside is worse to me than the risks.

Food for thought:

1. Have a well executed plan. Practice and prepare before you perform, attempt, or act on a goal. See yourself as successful and eliminate the negative thoughts like “I can’t do this” or “what if I fail?”.

2. Think of the pitfalls BEFORE you get ready to do something so when you are ready to execute, you can “jump” with a healthy confidence, knowing you have already addressed the potential downsides.

3. When the moment comes to take the first step, don’t wait – just do it. Avoid the someday pitfall. The best someday is this day – TODAY.

Tim Richardson is a professional speaker and author. Tim writes and speaks about how to build community (with customers, with co-workers, and in the community where you live). His programs focus on how to increase employee morale, lower employee turnover, increase customer loyalty and build a better sense of healthy community in cities, states, and countries all over the world. He is a community builder by volunteering in scouting, youth sports, and as a board member in several organizations including president and founder of the Bill Walter Melanoma Research Fund. For more information on Tim, go to www.TimRichardson.com

Facebook re-entry

30 Jun

If you follow this blog, you know I took a Facebook and Twitter sabbatical and I LOVED it! I also highly recommend it as a way to reclaim time you thought you never had. Social media can actually be anti-social particularly if if it dominates your day and encompassing your evening. I wasn’t there but I did estimate that I spent several hours a week attending to social media. For most, it’s probably a great big time suck with little to no return. Oh, some have found their “life partner” online or reconnected with an old flame but few have figured out a way to monetize social media which was and remains my goal. I am back at it but I am carefully considering the time output and not going on at all when I could be have real connections. Here are a few guidelines to consider:

1) Set a timer when you go a on Facebook – if you are like me and have ADD tendencies, you can go on to post on your wall and before you know it an hour or two is sucked away.

2) If you are business owner, filter every post or tweet through the lens of how could this post help me communicate with or enhance a relationship (not a bad way to think for personal use too).

3) For every post,  ask yourself: IF I post this, would it make my mother or grandmother proud. Earlier this year, I spoke to the student group of the Club Managers Association of America on creating a positive presence online. In my research for the program, I found some unbelievable examples of college students as well as “professionals” who posted career limiting and reckless comments on Facebook and Twitter. Some were fired, others became a laughing stock in their workplace or with friends. Some became “celebrities” in ways they wish they hadn’t become. Certainly it’s okay to write a purely personal post if people don’t care if you are standing in line at Starbucks or are waiting for your unhappy meal at Burger World they certainly don’t want to see pictures of you rip roaring drunk or half clothed at a party dressed like the tooth fairy when you called in sick that same day. Come on, people!

Face it, Twalking online can get you LinkedIn in to the wrong crowd causing you to DIGG yourself out of of FLICKR situation.

Tim Richardson is a professional speaker and author. Tim writes and speaks about how to build community (with customers, with co-workers, and in the community where you live). His programs focus on how to increase employee morale, lower employee turnover, increase customer loyalty and build a better sense of healthy community in cities, states, and countries all over the world. He is a community builder by volunteering in scouting, youth sports, and as a board member in several organizations including president and founder of the Bill Walter Melanoma Research Fund. For more information on Tim, go to www.TimRichardson.com

No Phone Zone, no Facebook, no Twitter… no problem.

9 May

It’s time to take back some time. I’ve lost irretrievable time – sucked away into the black hole of technology. Of course, it’s my fault for not managing it better but I am claiming it back. Starting today on Mother’s Day until Father’s Day I am going cold turkey. No Facebook, no Twitter, no personal email and no other social media of any kind during this time. While I THINK there are some business benefits, I haven’t realized enough to warrant the estimated 4-6 hours a week I spend on it – hours I’ll now spend doing other things. Of course, there are some benefits of social media and technology but I think there is a great deal of time suck too. There are three things that inspired my action to go on a technology diet (which also includes a diet from the codependency I have with my cell phone).

1) An intense desire to connect more deeply and personally with family and friends

2) The hectic pace in which my life has been for most of this year (for which social media, in particular, has only contributed to the hurry)

3)  Efforts led by Oprah for a No Phone Zone (watch this video clip and print this No Phone Zone sign to put in your car).

The last few months I haven’t been helped but rather hindered by 24/7 access to email and social media. In the last month alone, I have witnessed or participated in the following:

- spending most of a 2 ½ hour flight from Denver online (while missing an incredible sunset outside.

- “complaining” to a flight attendant when Gogo (Delta’s in flight internet) wasn’t available on a short flight to Detroit last week.

-  stopping at a rest stop that had free wireless while driving from Iowa to Minnesota….just to try it out.

- twice seeing men in public restrooms texting while using the urinal

- conversing with a couple who, while she read Live The Life You’ve Always Wanted, he talked on his Crackberry Blackberry (he admitted in our conversation that sometimes at dinner with the family, he’d check email or respondto a text while waiting for the food to arrive).

I’ve had enough (at least for awhile). So I am quitting… cold turkey. Yeah, I’ll travel with my phone if I am away on business but I have taken the Oprah No Phone Zone pledge and have printed it out, both to post in my car and in my luggage, as a reminder to pull over IF I have an URGENT call. I figured I survived until my early forties without a cell phone so I certainly can make it for 41 days. Extreme measure? Perhaps. Unnecessary? I think not.

My technology avoidance may not work for everyone but it’s a needed step for me to re-connect. Here’s what I expect to happen while on my temporary social media and cell sabbatical:

- less neck and shoulder stress from losing 4-6 hours a week in computer time

- a more relaxed schedule . I believe some of the very things that are supposed to help us connect with others have actually made most of us connected less with those who matter most.

- more time for building lasting relationships and less time on digital relationships that probably don’t matter.

- fewer but deeper “conversations” with people for whom I don’t need web access for “talking”.

- more time to play with and read to my kids.

- time to play or listen to music.

- quiet. Nothing. Letting my brain rest and my body regenerate.

- taking slow walks with my wife and family.

- time to make a few fabulous dinners from recipes I have been collecting from Facebook (just kidding).

It seems to me that one on one communication has been replaced by communication with the masses. So IF you want to “connect” with me during my sabbatical, “friend” me, or Twalk to me, you’ll have to do it the old fashioned way via snail mail or a phone call. I’ve faced the fact that I won’t be on Facebook and I won’t be Twalking on Twitter, and will only use e-mail for business communications. As for my cell phone, the ringer will be off and I will only use to call my family OR in a REAL emergency. I’m unplugging and I’ve never been so excited about the possibilities for real connections.

Tim Richardson is an inspirational speaker who speaks about how giving increases employee morale, lowers employee turnover, increases customer loyalty and creates higher profits for Fortune 500 companies, healthcare organizations and professional associations. He is president and founder of the Bill Walter Melanoma Research Fund. For more information on Tim, go to www.TimRichardson.com

The Collapse of Distinction

1 May

The Collapse of Distinction – Great title. Great book. And never more true than today. My professional speaker colleague Scott McKain has a strong point of view in this book and I really like (and agree) with what I have read so far. My main take-a-way: we’ve so standardized so much of business that the truly distinctive companies (and perhaps individuals) are becoming extinct. McKain writes about customer service. That’s his domain. I write and speak about being RICH in a way I like to think of as distinctive. McKain is in a good space as there will always be a need to point out how important it is stand out. I think I am in a good space too as there are a plethora of books (and motivational speakers) who claim to have the secret to becoming wealthy. But few talk about what it really means to be RICH. As I thought about McKain’s examples and my own experiences the last few days, I have had both RICH examples (people who both get customer service and have figured out the RICH life thing). Executive director Freddie Templeton, and the many of the wonderful audience members from the Colorado State Association for Health Underwriters (my Thursday client) get it. The GREAT team at the Grand Hyatt TOTALLY gets customer service and while I didn’t have conversations about their RICH lives, I am guessing they get that too. The staff at the REI Fort Collins store gets it – they’re living their dream working in a career that keeps them close to outdoor activities that they love. It’s easy to GIVE great service when your passionate about the product or service. Colorado State University business school Dean Ajar gets it . Colin Powell, he’s clearly passionate about making a difference and he is smart and funny too!  Loveland Pass ski area get the RICH part but totally missed the service part today. Finally Delta airlines, whose chair I am sitting in as I write this really miss the mark. Due to a string of poor customer service interactions, Delta has finally motivated me to patronize another major airline. As a company they don’t get it at all.

Being distinctive makes both giving great customer service easier and living RICH more attainable.

Tim Richardson is an inspirational speaker who speaks about how giving increases employee morale, lowers employee turnover, increases customer loyalty and creates higher profits for Fortune 500 companies, healthcare organizations and professional associations. He is president and founder of the Bill Walter Melanoma Research Fund. For more information on Tim, go to www.TimRichardson.com

April follies

30 Apr

As we run out of April, I am reflecting on my month and the significance of this month. April has been a pivotal month over the years. It was in April many years ago that I decided to leave my job at IBM to pursue my dream of being a motivational speaker. In particular, April 18th is a big day for me. In addition to being both my brother Gerald’s birthday, it was also the birthday of my grandmother. On a grander scale it also is the anniversary of the day Paul Revere helped change the course of history with his infamous mid-night ride. Still grander (at least for me!), April 18th is the anniversary of my first date with my wife. The story: she asked me out (her mother suggested it). We spent the entire day from 6:30 am until 12:30 am, together, 18 hours (it started with an early morning triathlon I did in which I set course records for the slowest time recorded in triathlon history). After the tri, we spent the rest of the day at the beach then had a cook out at my house with friends before attending Kontiki – a beach themed Chi O party. This year we celebrate 18 years of marriage.

My first date and ultimately my marriage happened because of connector personalities (I met someone who introduced me to another friend who later introduced me to my wife). This all happened over a couple of years in which we had a friendly acquaintance. After attending a wedding with one of her friends, we spontaneously stopped by her apartment to show her my new Jeep. Her parents were there and they were ALL in their PJ’s (at 9:30 or 10:00 on a Saturday night!). A few days later, she lamented to her mother that her normal “date” and current boyfriend would be out of town for her final sorority party. Her mother said, “what about Tim?”

Now, 18 years and six kids later, we are traveling through this journey called life. While THINKING about writing (instead of actually doing it), I starting thinking about the significant of all the number 18’s and 8′s in my life.  I started writing this on April 18th (see above).  My childhood history hero not only rode his historic ride on April 18th he also died in 1818 – which if you divide by the number of children I have (8) it equates to 303 (which is the area code, from which I write this with my daughter who is traveling with me. My daughter, while  born on the 9th day of the month,  in less than 8 years will be … you guessed 18! When she is 88, the year will be 2086 and I will be 86-ed if I don’t get my sleep and stop this fixation with 18. Have a gr8t weekend!

So you get SOMETHING out of this post, check out the info below:

www.gladwell.com/tippingpoint/index.html (scroll down to point # 6 or better yet buy the book). Paul Revere has always been one of my favorite people in American history. I learned reading Gladwell book that he alarmed the colonist because he was a connector. His connections and ability to inspire people to action changed the face of America history. Whether it’s first date or a historic and patriotic action, connections life and history changing.

Tim Richardson is a professional speaker and author. Tim writes and speaks about how to build community (with customers, with co-workers, and in the community where you live). His programs focus on how to increase employee morale, lower employee turnover, increase customer loyalty and build a better sense of healthy community in cities, states, and countries all over the world. He is a community builder by volunteering in scouting, youth sports, and as a board member in several organizations including president and founder of the Bill Walter Melanoma Research Fund. For more information on Tim, go to www.TimRichardson.com

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