Customer Service Week

Last week marked the celebration of Customer Service Week. It was started in 1988 by the Institute of Customer Service. Customer Service Week is an international event devoted to recognizing the importance of customer service and honoring the people on the front lines of the service revolution. Having had a nightmare of an experience with a health care provider this week and an AWESOME experience with Randy at Expert Click.com today (and weekly for the last month), I felt compelled to write about great customer service providers.

Also, it occurred to me after reading about it, that some of the “hero’s” on the front lines are some of the same people who are making a difference in the world. People like my friend Barbara Gilbert who, as a waitress, raised almost $200,000 for the impoverished people of Jamaica and BJ Hart who makes his job a joy every day as he directs traffic onto a Ferry with such pizazz that people ride the Ferry just to watch him sing, dance, and turn a mundane job into an exciting one. We all see examples of people every day who turn a potentially exciting jobs into a mundane one. It’s all too common to see service provides who act like robots, are rules trolls (my name for those people who don’t have an ounce of flexibility in their body), or worse, those who are just plain rude. Randy, at Expert Click is the opposite of all those things. He’s cheerful, kind, helpful— the guy could have inspired the Boy Scout Law!

I suspect these are the people who are likely Randy who do good both on the job and who also work behind the scenes in their spare time to help others and make our world more rich in the ways that matter. Randy Rocks  -  who  do you know who rocks and why? Are they making a difference in their jobs and in their communities?
 

Tim Richardson is an inspirational speaker who speaks about how giving increases employee morale, lowers employee turnover, increases customer loyalty and creates higher profits for Fortune 500 companies, associations, and national conventions. He is the founder of the The Worlds Biggest Blog Party an event which will connect bloggers from all over the world to raise money for charity. He is also founder and president of the Bill Walter Melanoma Research Fund. For more information on Tim, go to www.TimRichardson.com