Archive | May, 2007

How the Rich Spend Summer

30 May

According to Wall Street Journal Robert Frank’s blog, the Wealth Report, the rich are in for a good summer. In a study that was done of 198 people who had a net worth of over 10 million, it was reported that they are going to spend more this summer – 56% more than they did in 2005. What’s on the top of their list? Yacht charters with $384,000 planned. Next, while they are out enjoying the “good life” they will be redecorating: adding a lap pool, home theater, or maybe updating the guest house. Regular readers here will be happy to know that they are going to give more too. Nearly all of the respondents (98%) in the study for Elite Traveler magazine plan to give to charity averaging $82,000. That’s after spending $56,000 on entertaining and $24,000 for wine for entertainment. Bless their filthy rich hearts to ante up almost 1% of their net worth to those in need.

How are you going to spend your summer?

Tim Richardson is an inspirational speaker who speaks
about how giving increases employee morale, lowers employee turnover,
increases customer loyalty and creates higher profits for Fortune 500 companies. He also is a leadership speaker, customer service trainer and sales motivator. For more information go to www.TimRichardson.com

Memorable Memorial

29 May

Yesterday, my kids participated in the time honored tradition that most kids have done at some point in their lives. They set up a lemonade stand. Dressed in red, white and blue with the sounds of patriotic music blaring off the porch, my flag-waving kids used the power of manipulation (who can pass up cute kids selling anything?) to make a whopping sixteen dollars in sales.  It was for their Kids Club that they formed with a few friends. The whole experience made me remember my own efforts at lemonade sales and the backyard circus we had when I was a kid. 

My friend Bruce Turkel went to the Mt. Nebo cemetary in South Florida to play taps at the Jewish War Veterans Memorial Day service (he does it twice a year — Memorial Day and Veteran’s Day).  For Bruce, my kids, and  me, it was a memorable Memorial Day.  I hope it was for you too.

Made me laugh: As I drove past the court house in the town where we live, my eyes were fixed on the flags that decorated the area where there would be a Memorial Day service later that day. As a moment of nostalgia over took me, my six year old daughter piped up from the backseat “Daddy, look it’s Decorations of Independence!”

Tim Richardson is an inspirational speaker who speaks
about how giving increases employee morale, lowers employee turnover,
increases customer loyalty and creates higher profits for Fortune 500 companies. He also is a leadership speaker, customer service trainer and sales motivator. For more information go to www.TimRichardson.com

Unplugging

25 May

With the incidents in Moscow, Idaho last weekend and the Virgina Tech shootings last month, I have myself asked lots of why questions lately. Is it that we are seeing too much of it on TV? According to a Harris poll, we are definitely spending too much time playing online games. My professional speaker buddy Eric Chester who speaks to corporations on employing Generation Y, wrote about kids missing in action on a beautiful day – a day he thought they should have been outside. A man named Tom Gray responded on this blog in which he gives details of a letter to the editor in the June 5th issue of PC Magazine. It appears a man wrote asking for help for his son who was addicted to Warcraft (WoW). His son, formerly a community volunteer and a twice published author (before graduating from High School), now spends 60 hours a week playing WoW online. In the process, he’s lost a girlfriend and a roommate. He’s constantly sick and about to flunk out of college.

Mr. Gray, discussed having a son who was pretty smitten with a game called Counterstrike. He says, “I can attest to the hold that these virtual environments can have on our youth (and a significant percentage of adults). They’re doing studies now that are demonstrating the physiological reaction of a gamer’s brain can exhibit the same activity levels and patterns as a heroin addict or alcoholic. With the rise of seemingly more benign online environments like SecondLife, we’re going to see more, not fewer addiction and behavioral problems arise. For all of the marvels that technology has provided, there has been a corresponding increase in the problems that it engenders.” Here are some resources courtesy of Dan Costas of PC Magazine to battle this problem — www.dailystrength.org and www.olganonboard.org. In Dan’s editorial in the April 24 issue of the magazine titled, “Turn it Off Kids”. (read this compelling article and forward it on to your friends). In it he states the need for strict parental limits on video games, and TV watching – essential if we’re going to help our children, and ourselves, replace the virtual with real life.

Reading these comments has changed some of my plans for this weekend. I’m unplugging and plan to get outside more this weekend with my kids. What about you?

Tim Richardson is an inspirational speaker who speaks
about how giving increases employee morale, lowers employee turnover,
increases customer loyalty and creates higher profits for Fortune 500 companies. He also is a leadership speaker, customer service trainer and sales motivator. For more information go to www.TimRichardson.com

Olympic moments and Idol time…

24 May

Today, I am having Olympic thoughts as tonight I speak for a Senior Olympic banquet and next week, I travel to Colorado Springs, CO to speak at the US Olympic training center. I am looking forward to both and am sure I will learn some things about perseverance, dedication, commitment, attitude, and more. The groups will likely have some things in common but they will be more different than they are alike. The Olympians I will be speaking to next week are paralympians. I am sure both experiences will create some blogable moments.

Colin Milmner, chief executive of the International Council of Active Aging, made some reading suggestions in a recent Wall Street Journal article and on the website:

Growing Stronger – Strength Training for Older Adults

www.StrongWomen.com

Active Living Every Day

Fitness After 50

Last year, I read a great book Younger Next Year: A Guide to Living Like 50 Until You’re 80 and Beyond. Check it out and watch an inspirational video clip of one of the authors who is definitely Living Rich.

Live Rich today and while you are at it, live younger too.

Just for fun, I’d like to see an independent poll on the percentage of people who don’t give a flying flip that Jordin Sparks was crowned the newest and youngest “American Idollast night. I guess I would be in the extreme minority as over 600 million people voted (more than 10 times the number of voters in the last presidental election). If you know the US population, you’ll know that that number exceeds the number of Americans. Perhaps we should let people vote online as much as they want. Better yet, let’s engage our presidential candidates in an Idol like competition. Would more people tune into to hear Hillary Clinton, Barack Obama, John McCain, and Rudy G singing than mudslinging?

Are we addicted to “Reality TV” or what? There are certainly idol time activities worthy of our attention but come on, it’s getting ridiculous that Reality TV is becoming the reality life of so many. I’m voting them all off the island.

Tim Richardson is an inspirational speaker who speaks about how giving increases employee morale, lowers employee turnover, increases customer loyalty and creates higher profits for Fortune 500 companies, associations, and national conventions. He is the founder of the The Worlds Biggest Blog Party an event which will connect bloggers from all over the world to raise money for charity. He is also founder and president of the Bill Walter Melanoma Research Fund. For more information on Tim, go to www.TimRichardson.com

Not in my backyard

23 May

Last week while in Phoenix, I watched CNN as the story of a shooting in Moscow, Idaho was unfolding. As I watched, I realized it had happened in a community where I knew someone who managed the quality department of a hospital. I called this morning and left a message for my friend. She wrote me back the following email:

As you can imagine, it has been a nightmare. For the hospital, we had a flood two weeks ago which completely displaced our same day center and emergency room. Over 27,000 square feet of flooring has to be replaced, and the walls, up to three feet from the bottom, where the water was. All equipment, desks, papers, chairs, etc., that were in the water were contaminated and will have to be destroyed and replaced.

Our staff work every other weekend, so the same staff were here for the shooting. It has not only affected our hospital in a horrible, horrible way, but the effect on the community has practically paralyzed us. We are constantly swallowing back tears. The police officer killed was from my community and his daughters graduated with my kids. The shooter was acquainted with my son’s fiancé. Those brave men who pulled the college student to safety are related to our retired safety officer. And it goes on. Like most communities, ours is close-knit and we all know and love someone who has been touched by this.

Now we are a statistic. This has been carried world-wide. My secretary lives three doors down from the shooter, who killed his wife in the home. She said the people driving by to gawk at the scene has kept her street congested since the incident.

We are holding public vigils through our churches and with our friends and neighbors. I sincerely appreciate your prayers. It’s great to have friends who care.

All I did was place a simple phone call. While I wish I could do more, sometimes that’s all that’s needed. Why does it take a tragedy to make people appreciate the serenity of their own neighborhood or community? Tonight, while taking a walk through the quiet and peaceful campus of studentless Maryville College, I paid a little more attention to the tranquility of my town, a town much like Moscow, Idaho used to be. Tonight, I huged my children a little tighter. Tomorrow, I am going to be a bit more kind to a “stranger”.

Tim Richardson is an inspirational speaker who speaks about how giving increases employee morale, lowers employee turnover, increases customer loyalty and creates higher profits for Fortune 500 companies, associations, and national conventions. He is the founder of the The Worlds Biggest Blog Party an event which will connect bloggers from all over the world to raise money for charity. He is also founder and president of the Bill Walter Melanoma Research Fund. For more information on Tim, go to www.TimRichardson.com

Zig Zagging

22 May

I love the name Zig Ziglar (even though I just learned his real name was Hillary). It’s just fun to say. I love saying it almost as much as I love hearing him. He’s Living Rich in many ways! I have heard him speak several times in the years I have been a professional speaker. Two years ago, at age 78 he was the best I have ever heard him. Yes, he uses many of the same illustrations and stories that I have heard before. Yes, he gets down on one knee just as he did early in his speaking career. Yes, he emphasizes a word for dramatic effect. And yes, I think history will recognize him as one of the greatest motivational speakers of all time. So last month when I had the opportunity to hear him again, I decided I would take my son. He had a full day of activity including needing to be at Cub Scouts for his last meeting before moving up to Boy Scouts.But I thought that hearing Zig was important enough that I drove home during a lunch break in the program I was attending, picked him up, and brought him back with me to hear Zig and a few other speakers. It opened the door for some great conversation on the way home.bigzigrussell.jpg

Like many parents, I believe my son has been gifted with some great qualities. He loves to learn (and frankly could probably score better on the SAT at age 11, than his father did at 17!); he is compassionate and caring; he is helpful; he is fun to be around; and he has some innate leadership qualities. It’s for the last reason that I brought him with me to hear Zig speak. Until I was an adult, I never heard a professional speaker, motivational speaker, inspirational speaker, or any speaker other than my teachers and ministers Since my mother was a teacher and my father was a minister, I became very skilled at tuning out anything disguised as lecture or advice giving. If one seed was planted that day that will help my son realize his dreams then it was more than worth it to bring him to meet and hear Zig. It’s likely, that Russell, like all of us, will need regular opportunities to hear great speakers and teachers. I think it’s a parents job to nuture the seeds of greatness that they see in their children. For without nurturing and direction, the path they travel down will be full of big zigs and big zags.

Tim Richardson is an inspirational speaker who speaks
about how giving increases employee morale, lowers employee turnover,
increases customer loyalty and creates higher profits for Fortune 500 companies. He also is a leadership speaker, customer service trainer and sales motivator. For more information go to www.TimRichardson.com

Go ahead, brag on your day!

21 May

As I was leaving Lowe’s, the other day, one of the employees said something to my daughter and me that startled me…in a good way. I have grown so used to hearing the obligatory “Have a nice day” that when something different is said, I usually take note, particularly if it’s said with conviction. I am not a “Have a nice day” kind of guy. It’s just too common, too over-used, and too not-really-meant.

One of the guys in mill works helped me with something so menial that it was surely worthy of a “Have a nice day” comment but instead he said, “Have a day you can brag about.” I asked him if he told that to everyone and he said with a smile and a wink, “There are criteria I use to decide who gets it.” I loved it and immediately tried it a few times. The first time I said it to someone my eight-year old daughter said, “Daddy they don’t get it!” and she was right, they didn’t. But I kept trying and almost everyone else either smiled or said something back indicating that they too liked it. I have adopted it as my farewell du jour.

Think about living every day with the intent to have a day you could brag about. Do something bold, maybe big, maybe out of character for you, or do something worthy that someone else brags about you. What did have you done recently worth bragging about? Who do you want to brag about? Let me know about them and how they are living rich and I will brag about them….right here or perhaps on my Richest People in America website.

Tim Richardson is an inspirational speaker who speaks
about how giving increases employee morale, lowers employee turnover,
increases customer loyalty and creates higher profits for businesses,
professional associations, insurance companies, and health care
organizations. For more information go to www.TimRichardson.com

Put Your Money Where Your Mouth is…

18 May

I heard on Paul Harvey this week that the top airlines for customer service were Southwest and Continental. I am not surpised. In particular, Southwest has done an excellent job with word of mouth marketing. CEO’s, new start-up company leaders, professional speakers, customer service trainers, leadership speakers, business coaches, and many authors all have spread the gospel of Southwest.

There’s a new book out called Word of Mouth Marketing. It’s written by Andy Sernovitz. I haven’t read it yet but it’s on my list. Check out what Sernovitz says:

1. Happy customers are your best advertising. Make people happy.

2. Marketing is easy: Earn the respect and recommendation of your customers. They will do your marketing for you, for free.

3. Ethics and good service come first.

4. UR the UE: You are the user experience (not what your ads say you are).

5. Negative word of mouth is an opportunity. Listen and learn.

6. People are already talking. Your only option is to join the conversation.

7. Be interesting or be invisible.

8. If it’s not worth talking about, it’s not worth doing.

9. Make the story of your company a good one.

10. It is more fun to work at a company that people want to talk about.

11. Use the power of word of mouth to make business treat people better.

12. Honest marketing makes more money.

It seems like JetBlue has broken most of the above twelve in firing David Neeleman. Where is the reward for honesty? For fessing up when you mess up? For treating people with dignity and respect. I have to believe that it’s not very fun to work at Jet Blue right now and it’s probably not very fun to fly with them either. In fact, the University of Michigan released a study this week that reported that airline travel isn’t much fun these days. Go figure.

I read this statement by Adam Hanft on the Fast Company blog site:

“The JetBlue scenario follows exactly the script that I warned against back then, and I predict that the airline will gradually squander the emotional connection it has built via its relentless and joyous focus on the customer.”

It’s seems former CEO Needleman was punished for admitting to a mistake. Does this mean more cover up when mistakes are made? This is poverty thinking at it’s worst.

*****

Speaking of poverty thinking, have you been keeping up with the Food Stamp Challenge? When I read about it, I realized how excessive we can be in the USA. It made digesting a recent $45.00 dinner for one a little difficult. Living on $21.oo a week, isn’t Living Rich in the USA but it might be in developing countries. Wonder what would happen if our Food Stamp Challenge politicians lived on the meal plan of someone from a remote village in Africia?

To read how some congressmen are doing, check out Tim Ryan’s Blog and Jim McGovern’s Blog.

Tim Richardson is an inspirational speaker who speaks
about how giving increases employee morale, lowers employee turnover,
increases customer loyalty and creates higher profits for businesses,
professional associations, insurance companies, and health care
organizations. For more information go to www.TimRichardson.com

Give to Grow Rich

16 May

After giving a keynote speech recently, I had breakfast with a guy named Ed
Gallagly
, a CEO for over forty years. He was in the audience where I was the
motivational speaker. I was honored by his presence and realized that he was
obviously committed to something I believe in: Life Long Learning. The
contrast was interesting. In the audience sat this seasoned CEO with
extensive experience who has traveled all over the world, has heard the best
of the best industry and professional speakers, has networked with other
industry leaders and given advice to other CEO’s sitting there listening to
a relatively young (18 years speaking) professional offer view points on
life, success, and living rich.

I truly was humbled when I reflected on it. He probably could have given my
speech. When I thought about how he sat through my presentation with all the
wisdom he had, it blew me away. Of the many things he shared with me that
day, I was most impacted by a story he told me of how he counseled a CEO of
the IBM Credit Union (now called Visions) several years ago. He was telling
him about the needs that the community had and how the credit union could
use their influence to help. He told that CEO “Whether you are doing good
because it’s the noble thing to do or whether you are doing it for purely
selfish reasons, you’ll be the ultimate benefactor when you give
.” Some
people live an entire life and don’t get that. He, fortunate for me and the
others he’s mentored, led, and taught over the years, understood it early and
has shared it all over the world. Now it’s your turn….

Tim Richardson is an inspirational speaker who speaks
about how giving increases employee morale, lowers employee turnover,
increases customer loyalty and creates higher profits for businesses,
professional associations, insurance companies, and health care
organizations. For more information go to  www.TimRichardson.com

Sunrise, Sunset.

11 May

 timscreen.jpg

Within the last twenty-four hours, I had the rare treat of being able to watch the sun rise and set. I saw the beginning of the day and end. I saw the first light and the last; the alpha and the omega. I experienced the still quiet wonder almost solo in an early morning and the loud, crowd-filled celebration of sunset, a Key West tradition at Mallory Square. Those experiences, coupled with two others got me thinking about the precious: the first and last part of life. Early in life, we’re too young to know to appreciate what a gift it is. Late in life it MAY be too late to fully realize.

Yesterday, I was the professional speaker for Southeast Corporate’s annual meeting. While there, I had the pleasure of really getting to know a guy I had known from my home town of Jacksonville, Florida. A guy whose has had a rough row to hoe the last several years. He’s had a slight problem …. with his brain. Specifically a tumor… no, make that tumors. He’s had countless doctor’s appointments, several surgeries, medication changes, seizures and lots of time to wonder about his own sunset. His medication prevents him from driving and doing other things that you and I take for granted. He’s had moments where he couldn’t recognize people he’s known for years. He’s starred death in the face and he’s winning.

Last night, I watched a segment on Anderson Cooper’s 360 on CNN. He told a story of an 18 year old boy named Miles Levin who has cancer. He’s not winning and it doesn’t look like he’s going to win. He’s likely in the sunset of his life and doing a grand job of making the most of it while helping others before his world is totally darkened. He’d be one incredible inspirational speaker or motivational speaker at a business meeting or convention. His platform is his laptop and his podium is his bed. He blogs. And he’s inspiring and motivating a worldwide audience from his bed. Here’s a recent entry:

Looking through my living room window, I suspect being outside would feel wonderful, but I really wouldn’t know. As I write this from my bed, my entire body feels saturated in a sticky, toxic nausea, with chemotherapy pumping through my 18-year-old veins. Like Michael Jackson’s moonwalk, chemotherapy has this strange way of moving a person another step towards life and death at the same time.

Twenty three months ago, I was diagnosed with stage IV rhabdomyosarcoma, a rare pediatric muscle cancer affecting only 350 children a year. With odds like that, and with a 20 percent chance of survival, I can only deduce two possibilities about the universe: God’s plan is evident in every little shifting of the breeze, or it’s totally random. I don’t see how there could be much middle ground.

I remember my first chemo round, staring at the ceiling and trying not to cry. The agony was stunning. I’ve long since learned to go ahead and cry. How could this have happened? Yet as with anything that happens, it happens, and then suddenly you find it has happened, and more things keep continuing to happen. Chemotherapy has instilled in me a visceral understanding that all bad things will pass in time … but that all good things will too.

I set out on a 19-month course of treatment, chronicling the journey on an online blog. Little did I know that my little Web site intended to keep extended family and friends informed would find readers all across the country and even the world, including such countries as Japan, Australia, Germany, Brazil.

My journey became our journey, with treatment finishing last December. For a brief, hopeful month in January, it appeared to have been successful. My scans were clear. But, as is so common with cancer, there were still sub-detectable rogue cells lurking in distant corners of my body. Within weeks, they swarmed forth again and my body was infested once more.

A recurrence of my kind of cancer has been hitherto incurable, although I still cling to a slim ray of hope. But in all likelihood, I am in the last few months of my short life.

Unlike many cancer patients, I don’t have much anger. The way I see it, we’re not entitled to one breath of air. We did nothing to earn it, so whatever we get is bonus. I might be more than a little disappointed with the hand I’ve been dealt, but this is what it is. Thinking about what it could be is pointless. It ought to be different, that’s for sure, but it ain’t. A moment spent moping is a moment wasted.

I accept what is to come, but I cannot rid myself of a deep mourning for all those experiences — college, marriage, children, grandchildren — that will probably never be mine to celebrate. What solace I do find is in the knowledge that I have done everything I can to transmute this terribleness into something positive by showing as many people as I can how to endure it with a smile.

I don’t believe you can ask for any more, but if I could ask for something, it would be to be able to go outside into the glorious spring air, feeling healthy and blissfully clueless as to how lucky I was for it, if only just for an hour.

Tim Richardson is an inspirational speaker who speaks about how giving increases employee morale, lowers employee turnover, increases customer loyalty and creates higher profits for Fortune 500 companies, associations, and national conventions. He is the founder of the The Worlds Biggest Blog Party an event which will connect bloggers from all over the world to raise money for charity. He is also founder and president of the Bill Walter Melanoma Research Fund. For more information on Tim, go to www.TimRichardson.com

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